Common questions
Is there really no monthly fee?+
There is no monthly platform fee for the software. It runs on a server on your own property, on your hardware — unlike cloud entry platforms that charge a high monthly fee for as long as you use your own doors. Installation and hardware depend on your property, so talk to us about your setup — we don't post prices here.
What hardware do I need?+
Generally, a computer at the site to run the server (most properties already have one that stays on), plus controller boards for your doors. The boards are affordable, and for example a single board can run two doors. Beyond that, it depends on what you already have — gates, existing hardware, panic devices, and so on — and we can work through the options with you.
How do residents open the door?+
They open the app and press the button for their door — that's it. No QR code to scan and nothing to line up, and it can work remotely from anywhere, so a resident can let in a guest or a delivery while they're away. QR-code opening is also available for properties that prefer it, and we can talk through other ways you'd like people to get in.
Can it replace our current monthly-fee gate system?+
That's one of the main things it was built for. Properties moving off high-monthly-fee platforms often keep their doors, gates, and panic devices, swap in affordable controller boards, and run the software on-site — including setups where devices are tied into an existing gate board over the local network. Every property is a little different, so bring us yours and we'll see what fits.
What happens if the internet goes down?+
The server and the controller boards talk over your property's local network, so on-site opening keeps working. Remote opening from off-site needs an internet connection, like any remote feature.
Can I start small and change or grow it later?+
Yes — please don't think of the tiers as boxes you get locked into. They're the same system, described at different typical sizes. Start where it makes sense today, and adjust when you add doors, users, schedules, another site, or something we haven't listed here — your users and settings can carry over, and we can talk through any change.